Synto Logo

TERMS AND CONDITIONS OF USE

Last updated: 11/12/2026

Effective Date: November 12, 2026

Welcome to SYNTO.

These Terms of Use and Conditions of Service ("Terms") constitute a binding agreement between you ("User") and DJP TECHNOLOGY LTDA, a private legal entity registered under CNPJ/ME No. 41.550.634/0001-03, headquartered at RUA EQUADOR, 43 - BLOCO 3 SALA 1212 - SANTO CRISTO, RIO DE JANEIRO - RJ ("Company").

By accessing or using the Synto platform, available at synto.ia.br and its associated applications (collectively, the "Service"), operated by Synto Inteligência Artificial Ltda ("Synto", "we", "us", or "our"), you declare that you have read, understood, and fully agree to these Terms and Conditions of Use ("Terms"). If you do not agree with any provision of these Terms, you must immediately cease using the Service. Using the Service on behalf of a legal entity implies that you have the authority to bind such entity to these Terms. These Terms are governed by Brazilian legislation, including the Consumer Protection Code (Law No. 8,078/1990), the Brazilian Civil Rights Framework for the Internet (Law No. 12,965/2014), and the General Data Protection Law (Law No. 13,709/2018 - LGPD).

1. Definitions and User Categories

1.1. Synto is an artificial intelligence platform providing access to virtual assistants powered by multiple Large Language Models (LLMs). The Service enables users to interact with different AI models for diverse purposes, including education, career advancement, personal organization, business support, content creation, and other productivity workflows. Synto acts as a technological intermediary, offering a unified interface to access third-party AI models. The available models, capabilities, and technical constraints may evolve over time pursuant to technological progress and provider agreements.

1.2. For the purposes of these Terms, the following definitions apply:

  • Platform: Digital environment, software, APIs, models, and tools made available by the Company at synto.com.br

  • Individual (or Simple) User: A natural person who registers directly on the Platform for personal, academic, or freelance professional purposes.

  • Input: Any text, prompts, code, documents, images, audio files, or videos submitted by the User to the Platform.

  • Output: Any results, reports, generated text, code, or visual assets produced and returned by the Platform based on the Input.

2. Eligibility and Account Registration

2.1. Credential Security: Each user is entitled to a single account associated with their mobile phone number or email address. The User is solely responsible for preserving the confidentiality of their login credentials and password, as well as for all operations and activities conducted under their account.

2.2. Accuracy of Information: The User agrees to provide true, accurate, and current information; non-compliance, discrepancies, or false declarations shall result in immediate account suspension.

3. Scope of Services and Acceptable Conduct

3.1. Object: The Platform provides artificial intelligence solutions by consolidating leading industry models and intelligent conversational agents.

3.2. Nature of Results: The User acknowledges that artificial intelligence systems operate on statistical and probabilistic foundations. Consequently, generated outputs may contain inaccuracies or omissions. Outputs do not replace professional advice (technical, accounting, legal, medical, or financial) rendered by certified practitioners.

3.3. Usage Restrictions: The User is strictly prohibited from:

  • Violating applicable domestic or international laws, regulations, and statutes;

  • Reverse engineering, decompiling, disassembling, or attempting to discover the source code, weights, or underlying architectures of the Platform’s algorithms and models;

  • Employing scrapers, crawlers, bots, or automated mechanisms for unauthorized data collection or data scraping;

  • Generating, hosting, or disseminating hate speech, harassment, child sexual abuse material (CSAM), discriminatory content, illicit exploitation, harmful misinformation, weapons manufacturing instructions, or content inciting violence, crime, and self-harm;

  • Bypassing, circumventing, tampering with, or disabling technical controls, rate limits, token quotas, or platform security mechanisms;

  • Using generated outputs to directly train artificial intelligence models competing with the Company without prior written authorization.

4. Intellectual Property and Content Rights

4.1. Platform Ownership: All intellectual property, designs, source code, trademarks, logos, trade names, interfaces, and underlying assets comprising the Synto platform are the exclusive property of Synto Inteligência Artificial Ltda or its licensors, protected under Brazilian intellectual property laws, notably the Copyright Act (Law No. 9,610/1998) and the Industrial Property Act (Law No. 9,279/1996).

4.2. Ownership of Input: The User retains all intellectual property and proprietary rights over data, materials, and media submitted to the Platform, representing and warranting that they hold all necessary licenses and permissions to do so.

4.3. Ownership of Output: To the maximum extent permitted by applicable law, the Company assigns to the User all proprietary rights regarding outputs generated specifically from their Inputs. The User acknowledges that other users may submit similar prompts and obtain comparable or identical outputs, over which no exclusivity can be claimed.

4.4. Model Training Policy: The Company does not use User inputs, generated outputs, or uploaded content to train or fine-tune foundational base models.

5. Plans, Payments, Refunds, and Cancellation

5.1. Subscription Plans: Commercial plans, pricing tiers, consumption allowances, and auxiliary credit packages are governed by the terms established by the User's telecommunications carrier.

5.2. Recurring Billing: The User's telecommunications carrier is solely responsible for processing and managing recurring subscription fees, according to the agreed-upon billing cycle (weekly or monthly).

5.3. Right of Withdrawal: Under Article 49 of the Brazilian Consumer Protection Code (CDC), individual users residing in Brazil have the right to withdraw from online purchases within 7 (seven) consecutive days from enrollment, receiving a full refund of amounts paid.

6. Limitation of Liability and Indemnification

6.1. "As-Is" Provision: The Services are delivered on an "as-is" and "as-available" basis under reasonable technical standards. The Company shall not be held liable for interruptions caused by telecommunications provider outages, malicious third-party cyberattacks, fortuitous events, or force majeure.

6.2. Consequential Damages: Under no circumstances shall the Company, its directors, or its personnel be liable for lost profits, indirect financial losses, operational downtime, data corruption, or punitive damages arising from the use of the Platform.

6.3. Indemnification: Business Users agree to defend, indemnify, and hold harmless the Company against any claims, liabilities, administrative sanctions, or legal fees arising from misuse of the Platform by their workforce or established breaches of these Terms.

7. Account Termination

7.1. The User may terminate their account at any time via the Platform settings.

8. General Provisions, Governing Law, and Jurisdiction

8.1. Modifications: The Company reserves the right to amend these Terms at any time. Material amendments affecting User rights will be communicated with a minimum notice of 15 to 30 days through platform announcements or the registered email address.

8.2. Governing Law and Jurisdiction: These Terms are governed by and construed in accordance with the laws of the Federative Republic of Brazil. The parties expressly designate the Courts of the Judicial District of Rio de Janeiro, State of Rio de Janeiro, Brazil, waiving any other jurisdiction, however privileged, to resolve any disputes arising hereunder.